What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

My experience here was superb. Jackie, the audiologist, was very professional and knowledgeable as well as helpful in how she explained the process and then the results and findings. She’s also very pleasant and caring. I highly recommend New Sound Hearing.

Anthony Sargent, on Google

New Sound is a great place. Everyone is friendly and kind. They work hard to help you find a device that you can afford. Thank you for being so helpful. My mom loves her new hearing aids.

Sharonda Tanner, on Google

I don't have a problem with New Sound Hearing. The staff is courteous and work toward helping people to get adjusted to their hearing aids and maintain them, including troubleshooting

Lorri Smalls, on Google

Convenient location in Bloomfield and friendly staff. The hearing assessment was easy to follow and was complete in just a few minutes. I will recommend a few family members for future appointments.

Ms. La Rue, on Google

If you want excellent service with a staff who shows you they care this is a place to go . They helped my child during her hearing loss journey and did more for her then another spot who didn't realize how important hearing aids was my child's hearing loss. They...

Christina Rodriguez-Mathews, on Google

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